Effective 01/01/2024
Toowoomba Dermal & Oedema Clinic ("the Clinic") is dedicated to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect and hold the following types of personal information:
- Personal Details:
- Full name
- Contact information (phone number, email address)
- Date of birth
- Biological Gender
- Health Information:
- Medical history and records
- Treatment plans and notes
- Medication details and allergies
- Referral information from other healthcare providers
- Billing Information:
- We are a private billing clinic and do not hold payment details or health fund details.
- Concessional eligibility details.
- Demographic Information:
- Occupation
- Emergency contact details
2. How We Use Your Information
Your personal information may be used for the following purposes:
- Providing Health Services:
- To assess your health needs and deliver appropriate treatments.
- To communicate regarding your health care and treatment progress.
- Administrative Purposes:
- To manage appointments, cancellations, and reminders.
- To process billing, claims, and payments.
- Compliance and Legal Obligations:
- To comply with health care regulations and legal requirements.
- To fulfill reporting obligations to relevant health authorities.
- Quality Assurance:
- To conduct audits, evaluations, and quality improvement activities.
- To undertake research (with your consent).
3. Disclosure of Your Information
We may share your personal information with:
- Healthcare Providers:
- Other medical professionals or specialists involved in your care, including your referring doctor.
- Regulatory Bodies:
- Government or regulatory authorities as required by law.
- Third-Party Service Providers:
- External vendors that assist us in providing services (e.g., bookeeping & phone answering services) under strict confidentiality agreements.
4. Data Security
We implement a range of security measures to protect your personal information, including:
- Physical Security:
- Access controls in our facilities.
- Secure storage of physical records.
- Electronic Security:
- Encrypted data storage and transmission.
- Compliant medical software and secure storage of data.
- Managerial Security:
- Staff training on privacy and data protection.
- Policies and procedures to orevent and handle data breaches.
5. Accessing and Correcting Your Information
You have the right to:
- Access your personal information held by us.
- Request corrections to any inaccurate or incomplete information.
To make a request, please contact us at the details provided below. We will respond to your request within a reasonable time frame.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us analyze web traffic and improve our services. You can choose to accept or decline cookies through your browser settings. Please note that declining cookies may limit your access to certain features of our website.
7. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We recommend reviewing the privacy policies of any third-party sites you visit.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of significant changes via our website or directly contact you.
9. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:
Toowoomba Dermal and Oedema Clinic
881-883 Ruthven Street, Keaneys Springs QLD 4350
1800 718 309
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